Privacy Policy — bed888 Bangladesh

This Privacy Policy ("Policy") describes how bed888 ("we", "us", "our") collects, processes, stores, and shares personal data in connection with your use of the bed888 website and platform (collectively, the "Platform"). It applies to all registered players and to visitors who browse the Platform without registering an account.

By accessing the bed888 Platform, creating an account, or otherwise interacting with our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform.

bed888 takes privacy seriously. This Policy is written in plain, accessible English so that every player — whether based in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — can clearly understand their rights and our obligations. If you have any questions about this Policy that are not addressed here, please contact us via the support email displayed at the bottom of this page.

bed888 collects personal data through several channels: directly from you when you register or use the Platform, automatically through the Platform's technical systems, and in limited circumstances from third-party sources such as payment processors and identity verification providers.

The categories of personal data we may collect include, but are not limited to, the following:

bed888 processes personal data only for legitimate, specific purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we use personal data are as follows:

• Account management: to create, maintain, and administer your bed888 account, including verifying your identity and age (players must be 21 years or older) and managing your account settings and preferences.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers; to provide access to games, sports betting markets, and live casino services; and to calculate and credit winnings accurately.
• Fraud prevention and security: to detect and investigate suspected fraud, money laundering, bonus abuse, collusion, and other prohibited conduct; to verify the source of deposited funds where required; and to protect the integrity of the Platform for all players.
• Regulatory compliance: to meet our obligations under applicable laws and to respond to lawful requests from courts, regulators, or law enforcement authorities.
• Responsible gaming: to monitor gaming behaviour for indicators of problem gambling, to enforce player-set deposit and loss limits, and to implement self-exclusion where requested or required.
• Customer support: to respond to your queries, complaints, and dispute submissions in a timely and accurate manner.
• Marketing communications: to send promotional offers, bonus notifications, and seasonal campaign updates (e.g., Eid promotions, BPL cricket betting alerts, Pohela Boishakh offers) where you have provided consent. You may withdraw consent at any time by contacting support.
• Platform improvement: to analyse aggregated, anonymised usage data in order to improve the performance, design, and content of the Platform.

bed888 relies on one or more of the following legal bases for processing your personal data: the performance of a contract to which you are a party; compliance with a legal obligation; the protection of the vital interests of a data subject; the legitimate interests of bed888; or your explicit consent where required.

bed888 does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We may, however, share your personal data with carefully selected categories of third parties in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner Bangladeshi banks receive the minimum data necessary to process deposit and withdrawal transactions on your behalf.
• Identity verification providers: third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers who assist us in verifying your identity, age, and the legitimacy of your payment methods.
• Game software providers: studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi may receive session data and player identifiers necessary to deliver their games via the Platform. These providers operate under their own privacy frameworks and process data solely for game delivery purposes.
• IT and platform infrastructure providers: hosting, cloud, content delivery, and cybersecurity vendors who process data solely on bed888's instructions and under contractual data protection obligations.
• Legal and regulatory authorities: we will disclose personal data to courts, regulators, law enforcement agencies, or other governmental bodies when we are required to do so by applicable law or when we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of bed888, our players, or the public.
• Corporate transactions: in the event of a merger, acquisition, restructuring, or sale of all or part of bed888's business, personal data held by bed888 may be transferred to the relevant acquiring entity, subject to equivalent privacy protections.

All third parties to whom we disclose personal data are required to process that data lawfully, securely, and only for the specific purposes for which it was shared. bed888 does not authorise third parties to use your personal data for their own independent marketing or commercial purposes.

bed888 uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the Platform, remember your preferences, maintain your logged-in session, and gather anonymised usage analytics. Cookies are small text files stored on your device by your browser when you visit the Platform.

The categories of cookies used by bed888 include:

• Strictly necessary cookies: required for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of strictly necessary cookies without ceasing to use the Platform.
• Functional cookies: used to remember your language preference, last-used payment method, and responsible gaming settings between sessions.
• Analytics cookies: used to collect anonymised data about how players navigate the Platform, which pages are most visited, and how long sessions last. This data is used exclusively to improve the Platform and is not linked to individual player identities.
• Marketing cookies: used to track the effectiveness of bed888's promotional campaigns and to serve relevant offers where you have consented to receive marketing communications.

You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling functional cookies may affect the performance and personalisation of your Platform experience.

bed888 retains personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. The following general retention periods apply:

• Account data: retained for the duration of your active account relationship with bed888 and for a minimum period of five (5) years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records: deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years in accordance with applicable financial record-keeping requirements.
• Identity verification documents: retained for a minimum of five (5) years following the date of verification or the date of account closure, whichever is later.
• Support communications: live chat transcripts, email correspondence, and complaint records are retained for three (3) years from the date of the interaction, unless a longer retention period is required in connection with an unresolved dispute.
• Marketing consent records: records of your consent to receive marketing communications, and any subsequent withdrawal of consent, are retained for five (5) years to demonstrate compliance.
• Technical logs: server logs and session data are retained for up to twelve (12) months for security monitoring and fraud investigation purposes, after which they are anonymised or deleted.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is not technically feasible, data is archived under strict access controls and processed solely for regulatory record-keeping purposes.

bed888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to, the following:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and the bed888 Platform.
• Encryption of sensitive data at rest, including stored payment references and identity document images.
• Role-based access controls ensuring that bed888 staff can only access personal data to the extent strictly required for their job function.
• Regular penetration testing, vulnerability scanning, and security audits conducted by qualified cybersecurity professionals.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised login.
• Certified Random Number Generator (RNG) technology to ensure the fairness and integrity of all game outcomes, independent of player data processing.
• Incident response procedures to detect, contain, and remediate data security incidents in a timely manner, including notification of affected players where required by law.

While bed888 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all threats. You also play a role in keeping your account secure: use a strong, unique password for your bed888 account, do not share your credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

Subject to applicable law, you have the following rights in relation to your personal data held by bed888. To exercise any of these rights, please contact the bed888 support team using the contact email displayed at the bottom of this page. We will respond to all valid requests within a reasonable timeframe.

The bed888 Platform is strictly intended for adults aged 21 and above. bed888 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the bed888 registration process, and accounts suspected of belonging to underage individuals will be suspended pending verification.

If you are a parent or guardian and believe that a minor has registered an account with bed888 or has provided personal data to bed888 without your consent, please contact us immediately using the support email at the bottom of this page. We will take prompt action to investigate and, where confirmed, to close the account and delete the data concerned.

bed888 reserves the right to amend or update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-Platform notification. We encourage you to review this Policy periodically to stay informed about how we are protecting your data.

Your continued use of the bed888 Platform following the publication of any amendment constitutes your acceptance of the revised Policy. If you do not accept the revised Policy, you should cease using the Platform and contact support to request account closure.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which bed888 processes your personal data, please contact our support team. The contact email address is displayed as plain text in the footer of every page on this Platform — look for the "Contact:" line at the bottom of the page.

If you submit a privacy-related complaint to bed888, we will acknowledge receipt within two (2) business days and provide a substantive written response within fourteen (14) calendar days. Where a complaint cannot be resolved to your satisfaction through our internal process, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

bed888 is committed to resolving all privacy concerns transparently and fairly. We view data protection not as a compliance checkbox, but as a core part of the trust we build with every player on the Platform.